Careers at Emerald Tavern Games & Cafe

The Server/Floor Manager participates in the interview and hiring processes for servers. Responsibilities include overseeing, directing, training, ordering supplies, maintaining inventory, scheduling shifts, supporting events, and adhering to safety practices. In addition, the server manager ensures efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards for subordinates.

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Duties/Responsibilities:

• Work closely with other manager(s) to ensure an exceptional customer experience
• Lead team meetings and participate in manager / business meetings
• Develop training material for servers
• Responsible for the server schedule. Ensure proper staffing and be available to cover shifts as needed
• Respond efficiently and accurately to customer complaints
• Conduct regular team and 1×1 meetings. Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, utensils and cleaning products, maintaining weekly inventory and coordinate / ordering on a timely manner within the budget approved by upper management
• Ensure compliance with sanitation and safety regulations

Requirements

• Proficient in English
• Ability to stand on your feet for several hours
• Ability to lift at least 50 lbs
• Minimum of 2 year experience as a server
• POS knowledge a plus
• Table top gaming a plus

Skills:

• Comfortable in a fast-paced environment
• Excellent communication
• Teamwork oriented
• Professional
• Punctual
• Creative

Summary:

Provide timely, accurate and friendly service while preparing the highest quality beverages for
our guests. Reports to bar manager.

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Compensation:

• Job Type: Part-time
• Starting at $3 per hour plus tips

Requirements:

• TABC certified and Food-handlers certificate (will provide certification training upon hire)
• Availability to work between 12 and 28 hours a week (2-4 shifts)
• Must have weekend availability
• Possess a background in or willingness to learn more about beer, wine, and spirits
• Must have a basic knowledge of dining room and service procedures and functions.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 40 pounds.
• Have working knowledge of beer, wine and liquor and common drink recipes.
• Possess a background in or willingness to learn more about coffee, milk steaming, and latte art
• Have working knowledge of coffee, milk steaming, and latte art
• Be at least 21 years of age.

Duties:

• Prepare and serve alcoholic and non-alcoholic drinks consistent with the restaurant’s standard drink recipes.
• Prepare garnishes for drinks and replenish snacks, and appetizers for bar patrons.
• Work as barista/bartender as needed
• Take beverage orders from guests and servers.
• Accept guest payment, process credit card charges and make change
• Assist the restocking and replenishment of bar inventory and supplies.
• Learns the names and personally recognize our regulars.
• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
• Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Practice advanced latte art in downtime
• Present drink menus, make recommendations and answer questions regarding beverages.
• Quickly serve customers without sacrificing quality
• Record drink orders accurately and immediately input them in POS

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Duties/Responsibilities:

• Washes all wares including pots, plans, flatware, and glasses, by hand or using dishwashers.
• Correctly places and stores clean equipment, dishes, and utensils in assigned storage areas.
• Stocks serving stations, cupboards, refrigerators, and other assigned areas with necessary dishes and utensils.
• Cleans trash receptacles with water or steam.
• Moves dishwashing supplies and equipment from storage to work area by hand or using hand trucks.
• May assist in cleaning and preparing various foods for cooking and/or serving, as directed.
• Ensures work areas remain safe, clean, and orderly, adhering to all company, local, and state guidelines regarding health, safety, and sanitation.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Ability to understand and follow directions.
• Ability to understand and meet restaurant standards for health, safety, and excellence.
• Ability to remain alert and focused in an environment that is noisy and fast-paced.
• Ability to work effectively with kitchen staff.
• Detail-oriented and thorough.

Education and Experience:

• Restaurant experience preferred.

Physical Requirements:

• Prolonged periods walking or standing.
• Must be able to lift, carry, and place up to 60 pounds at a time.
• Must be able to work days, nights, weekends, and/or holidays as needed.
• Must be able to bend, stoop, and wipe frequently.
• Must frequently immerse hands in water.
• Must be able to work in a hot and damp environment.

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Summary
Provide friendly, responsive service to create an exceptional dining experience for all our guests. Each server’s primary objective is to treat guests like guests in their own home, ensuring they will want to return again and again.

Requirements

• TABC certified and Food handlers certificate (will provide certification training upon hire otherwise)

• Availability to work at least 14-28 hours or 2-4 shifts/week.
• Possess a background in or willingness to learn more about beer, wine, and spirits
• Must have a basic knowledge of dining room and service procedures and functions.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Duties

• Welcome and greet guests. Make all patrons feel comfortable and let them know you’re there to personally take care of them.

• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests; enter orders in our point-of-sale system
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor guest’s dining experience. Ensure guests are satisfied with the food and service.
• Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).

• Be ready and willing to assist fellow servers as situations arise.

• Clearing and reset tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

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Line Cook job

Emerald Tavern Games and Café is looking for an experienced Line Cook to join our team.

Responsibilities

• Sets up and stocks food items and other necessary supplies
• Prepares food items by cutting, chopping, mixing and preparing sauces.
• Cooks food items by grilling, frying, sauteing, and other cooking methods to specified recipes and standards
• Maintains cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage
• Cleans and sanitizes cooking surfaces, filtering fryer and cleaning grills at the end of the shift.

Skills / Requirements

• High school diploma or GED
• Spoken English and ability to understand instructions and communicate with the rest of the team
• Knowledge of restaurant best practices and cooking methods.
• Good communication and organizational skills
• Ability to work under stress and busy times.
• Follows directions and instructions
• Must be able to work cooperatively and efficiently in a team

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Summary

Be a friendly and knowledgeable guide to our store and gaming in general

Requirements

• High school graduate
• Mathematical skills and the ability to handle transactions quickly and accurately
• Positive, helpful attitude toward customers, including the ability to speak clearly and convey information accurately
• Availability to work at least 14-28 hours or 2-4 shifts/week
• Capable of lifting up to 40 pounds, bending and twisting and standing for long periods of time
• Knowledge of register operation, including cash, credit cards and register receipts
• Precision and accuracy when dealing with large quantities of data
• Communicate with other staff members status of large multi- step procedures
• Some knowledge of modern games and ability to discuss them

Duties

• Handle cash, credit or check transactions with customers
• Scan goods and collect payments
• Ensure pricing is correct
• Issue change, receipts, or tickets
• Make sales referrals, cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving establishment
• Maintain clean and tidy checkout/browsing areas
• Process returns and check to see if items are damaged
• Answer customers’ questions and get a manager if answer doesn’t solve the issue
• Bag, box or wrap packages
• Describe and teach games for guests and staff
• Proactively restock and arrange shelves
• Check and repack library returns
• Receive deliveries and check stock against invoices
• Identify and contact customers concerning special orders and other product requests